FAQ

FAQ

What types of cargo do you handle?

We support a wide range of cargo including general cargo, perishables, valuables, dangerous goods, live animals, and other special shipments in accordance with airline and IATA regulations.

Please contact our sales or customer service team with your shipment details, and we will guide you through the booking process.

Yes. Our customer service team provides shipment tracking and status updates throughout the transportation process.

Depending on shipment type, documents may include the Air Waybill (AWB), Commercial Invoice, Packing List, Export Declaration, and any certificates required by customs or the destination country.

Claims are processed according to airline policies and international air cargo regulations. Our customer service team will assist you throughout the claims procedure.

Yes. Dangerous Goods are accepted only when fully compliant with IATA Dangerous Goods Regulations and airline requirements.

Elas Cargo delivers reliable air cargo solutions through a global network of airline partners and logistics professionals. We help businesses move goods efficiently, safely, and on time while maximizing operational performance for our airline principals.

48 Le Van Luong Street, Yen Hoa ward, Hanoi, Vietnam
(Monday - Saturday)
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